What is ITSM?
IT Service Management (ITSM) covers how IT teams manage the delivery of IT services to customers. TechTime have specialised teams ready to lead your ITSM implementation. A team’s approach to ITSM can be structured to align with ITIL practices and influenced by DevOps concepts. ITSM stands at the centre of modernising organisations.
As the rise of software-powered services accelerates, so does the importance of enabling IT service teams, employees and teams across organisations to deliver value more quickly.
The benefits of IT Service Management
Management For All Teams
ITSM Enables cross-department collaboration. Empowering IT teams to share knowledge and continuously improve, making it easy for diverse teams
Improves Work Visibility
Bring visibility to work with an open, collaborative platform across IT operations, development, and business teams
Collaborative Management
Utilises modern workflows to proactively respond, resolve, and learn from every incident. Responding more quickly to major incidents & preventing future ones
Empowers Teams
Deliver value fast without the cost, complexity, and one-size-fits-all approach of legacy ITSM tools. Empower teams with flexible processes and intuitive workflows
Increases Dev to Ops Flow
Accelerate work flow by putting development and operations on an integrated platform, and streamlined project management approaches to speed up requests from delivery to support
Decrease Costs & Add Value
Improving request coordination for more efficient service. Promoting customer-centricity with self-service and better processes
Why ITSM?
ITSM benefits your IT team, and service management principles can improve your entire organisation. ITSM tools such as Jira Service Management lead to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardising the delivery of services based on budgets, resources, and results. It reduces costs and risks and ultimately improves the customer experience.
Jira Service Management
Jira Service Management is a service management tool that manages and organises service requests, incidents, and changes. To keep your team on track, and enables more capabilities to deliver great customer experiences - at a high velocity. With JSM, businesses have recorded:
Increased ROI
246% return on investment
Faster Time To Value
Average implementation time of 2 months
Improved Efficiency
61% improvement in agent productivity
Our Offering
Consulting
TechTime offers a free consultation for all services. Our experts will discuss with you, your organisation's needs, analyse current tools/methods and requirements to understand how to assist your team in the most effective way
Implementation
After understanding your organisation's needs, our experts will design a specialised solution to align with your organisation's values and requirements. After implementation we will confirm the success of the solution and work with your team with any further requests
Training
At TechTime, we provide a range of Atlassian training options, that can be catered to your team. TechTime has over 20 years of experience, our team provides expert answers, solutions and training to up-skill your team and improve performance
+ 24/7 Support
Customer relationships are extremely important to us, and provide 24x7 support. Our team of experts are able to assist you in all areas of Atlassian, answer your questions and offer ITSM advice at any time.
What can TechTime do for you?
Book a consultation with our experts
