Why do you need us?

Well, that's easy! Here is the quote from one of our happy customers:

"Every bit of employee and management time, focus and energy spent on something which is non-core, is taking away from focusing on your competitive advantage.” Lewis Walker, Metra

Ask yourself:

Do you find yourself constantly distracted from your core role by questions from the product users?

Is there sufficient and regular training provided to keep users up to date with the changing functionality?

Is your installation behind the latest stable release?

Do you think your product is configured in the best way to reflect your development or business processes?

Do you have time to explore new features and an ever-expanding list of new add-ons?

Were you told by your business that more people are going to be using Atlassian products and now you have to upgrade/productionise/run training?

So, do you need help?

Base maintenance component:

Pre-paid $600/VM/month equivalent to 4h of off-site work includes reviewing logs for any strange/new exceptions, performance tuning, keeping non-production environments in sync with production, active tracking of updates from Atlassian and plugin vendors in a non-production environment keeping it up-to-date and thus being ready to do the upgrade of production at any time, adjusting monitoring settings, memory settings and doing performance tuning. In a nutshell - keep the overall system running and prepared for an upgrade. These hours are intended to be used up fully every month.

24/7 standby component:

$150/h, from 4h/month pre-approved to be used in case of a failure or out-of-business hours upgrades and maintenance. These are not rolling over from month to month and are effectively a risk mitigation payment (risk for you that it may fail, the risk for us that you may need us to work on a weekend or at 2 am). Our generic agreement stipulates zero or more extra hours we can spend on restoring the system in case of failure without requesting an explicit approval (at 2 am in the morning) so the 4-hour cap doesn’t stop us if the failure does happen.

General support/being available component:

pre-paid hours the Client can use for anything at $150/h, capped at a certain number of hours per month, not rolling over. The intent here is to let the client use them (or lose them) for non-project tasks every month.

Full Solutions

At TechTime, we are experts in all areas of Atlassian, including Licensing, Cloud migration, and Products to Services. As a single point of contact for all Atlassian support, we aim to improve our customer's experiences.

Streamlined Process

At TechTime, we aim to make our processes as easy and efficient as possible. After a consultation, we provide a no-obligation quote (valid for 30 days) that will be implemented on the same day it's accepted. 

Global Partnerships 

TechTime has over 25 partners globally, including Tempo, EasyAgile, Adaptavist and more popular app vendors. These connections mean better relationships, prices, support and expertise for our license customers!